Please be aware that all credit card numbers are encrypted for your protection. The system takes advantage of Secure Sockets Layer (SSL) Security, protecting both shoppers and merchants while sensitive information is in transit over the Internet. Credit card numbers are NEVER sent through E-mail! If you are uneasy about ordering on-line, you may call in your order by dialing 510-832-0355. You can also fax your order by printing the "finalize order" page (the page after this one with your credit card info) and dialing 1-800-900-3734 (US) or 510-834-6217 (International).
30 Day Return Policy If you are not satisfied with one of our products we will accept it back within 30 days of purchase. When returning a product, you can request an identical replacement item, exchange the product for another product, or request a refund. If the return results from the receipt of damaged or defective product, or from our mistake, we will pay the shipping charges, both to have your item sent back to us, and to send you a replacement item. Who pays original and return shipping? If the return is needed as a result of damage, defect, or our mistake, we pay the shipping charges - both to have your item sent back to us, and to send you a replacement item. In the case of an outright return for refund, we refund the full purchase price of the product, but you are responsible for return shipping on the product you are returning and we do not credit the original shipping charges toward the exchange. When do we charge restocking fees? Rarely. We can only accept items that are returned without signs of wear and tear and with all of the original contents and packaging. Contents consists of any included parts and accessories, as well as the warranty card and manual without userís notes or markings. Packaging includes all inner and outer packaging, complete with the original barcode affixed. Items not returned in the condition described here may be subject to restocking fees (up to 20% of the purchase price, as determined by our cost of replacing the missing items including a processing fee for the labor intensive process) or refusal of the return. Larger items and items that we ship directly from our vendors can be subject to a 30% restocking fee. This fee may apply if you refuse delivery or as a result of delivery exceptions, as well as from a typical return. Exceptions to our return policy We regret we cannot accept returns on batteries and special order items.
Shipments within the USA, UPS. Outside the USA, EMS Express Mail International Service . Small orders might be shipped by USPS Priority Mail 2-3 days, TZToolShop.com and Otto Frei will determine if the order is best shipped by Priority Mail. Alaska, Hawaii, Puerto Rico and APO's will ship Insured Priority Mail, please select the FedEx Saver option and we will adjust the charge. *Please allow 2-3 days for processing of your order, then add the shipping time of your selected shipping option. 3 business days for delivery of 3 day Air packages. Ground Shipments can take 5-7 business days to the East Coast, 4 to 6 days to Central, South-West & Mid-West States and 2-3 days for West Coast delivery.
We respect your privacy! Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you give to us will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us.
Before Shipping Charges Minimum Order Amount $15.00
Due to the Supreme Court ruling on the Sales Tax Fairness Act, we now have to charge state sales tax on orders being delivered to AR, CA, CO, CT, GA, HI, IA, IL, IN, KS, KY, MA, MD, MI, MN, OK, NC, ND, NE, NJ, NV, OH, OK, PA, SC, SD, TN, UT, VT, WA, WI, WV, WY.
International delivery address and Sates not requiring sales tax, Please be sure to click off sales tax by clicking on the drop box arrow, next to the tax box.
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